Refund Policy

JTM Consulting NYC is committed to providing high-quality products and services to our customers. If for any reason you are not satisfied with your purchase, we offer a refund policy that allows you to return the item(s) for a full or partial refund, subject to the terms and conditions below.

Returns

To be eligible for a refund, you must meet the following conditions:

The item(s) must be in their original condition and packaging;
The item(s) must be returned within the specified time frame, which is typically within 30 days of the purchase date;
The item(s) must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

If you meet these conditions, you may initiate a return by contacting us at info@jtmconsultingnyc.com. We will provide you with instructions on how to return the item(s) and process your refund.

Refunds

Once we receive and inspect the returned item(s), we will issue a refund to your original payment method within a reasonable period of time, typically within 7-14 business days. The refund amount will be equal to the purchase price of the item(s), minus any applicable fees or deductions, such as shipping costs or restocking fees.

If you received a damaged, defective, or incorrect item, we will provide a full refund, including any applicable fees or deductions, and cover the cost of return shipping.

Exchanges

We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, you may initiate a return and place a new order for the desired item(s) separately.

Exceptions

The following items are not eligible for returns or refunds:

Digital products or services, such as software downloads or online courses, once they have been accessed or downloaded;
Gift cards or vouchers, which are non-refundable and non-transferable;
Custom or personalized items, which are made to order and cannot be returned or resold;
Items that are damaged or altered due to misuse, abuse, or negligence on the part of the customer.

Changes to This Policy

We reserve the right to modify or update this refund policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

If you have any questions or concerns about this refund policy, or if you wish to initiate a return, please contact us at info@jtmconsultingnyc.com.